Security KPIs

Measurable indicators used to evaluate security program performance.

Common security KPIs include tour completion rate, average incident response time, DAR submission timeliness, officer retention, and client satisfaction score. Programs without KPIs get renegotiated on price; programs with KPIs get renewed on value.

How SNTNL uses it

SNTNL calculates every core KPI automatically from verified field data — no spreadsheet reconciliation, no self-reported numbers.

Related terms

Daily Activity Report (DAR)
A shift-level record of everything an officer did, saw, and reported on a security post.
Tour Verification
Proof that a security officer physically completed a required patrol route.
Proof of Work
Verifiable evidence that contracted security services were actually delivered.